FAQ's

I HAVE PLACED AN ORDER, HOW LONG WILL IT TAKE TO ARRIVE?
Most of our products are designed and handmade straight from our partnered artisan and craft-makers around the world. Thus, there is a chance that some orders can take up to 2 weeks to be delivered worldwide, if you haven't received your order please send us a message or email us at info@thebrighterproducts.com.

Once your order is posted out you will receive an email with your tracking info.

I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2 hour Change of Order Policy.


I ORDERED MULTIPLE ITEMS, WHY HAVE I ONLY RECEIVED PART OFF MY ORDER
Our main goal is to get your orders to you as fast as possible, if that means shipping items out separately that's what we will do!

We have stock at located at different warehouses, so instead of shipping your order to one location before shipping it out to you we speed the process up by shipping it directly to you.

WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING AN ORDER?
There's a good chance that our email has ended up in your SPAM folder.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
We accept all major credit cards through Stripe. We also accept PayPal and Apple Pay payments as well.


HOW SECURE IS MY PERSONAL INFORMATION?
Brighter Products uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.

WHAT ARE THE POSSIBLE RULES IN RETURNING or EXCHANGING PRODUCTS ?

Here at Brighter Products, we prioritize customer satisfaction and shopping experience. If you are not pleased with your purchase with us, feel free to give us a call. Customers are eligible for returns within 15 days after item has been received. Should you want to have your item exchanged or replaced, please be guided below.


Before calling for a return, there are types of returns every customer should know:

Good as New Returns - Items that are entitled for this type of return are the ones that are unused and still in its pristine condition. Should the customer want to exchange for a new item, please be informed that they will only pay the return shipping cost. As for refund of items under this category, customers are encouraged to contact Brighter Products immediately to process return and refund.

Defective Returns - If the customer received a defective item, we are happy to exchange it for a new item free of charge. However, if a customer would rather have the defective item refunded, they will cover the return shipping costs. Used items are no longer qualified for a return or exchange.

*Please make sure the receipt, tags, and the original packaging are is still in tact.

Once the customer have agreed to what type of exchange they are eligible for, they may contact Brighter Products and start the process of the return. Rest assured we will do everything on our part for the process to go as smoothly as possible.